Passengers facing prolonged flight delays in Nigeria are entitled to care, including meals and hotel accommodation, the Federal Competition and Consumer Protection Commission, FCCPC, has said.
The commission made this known on Tuesday, stressing that airlines have a legal obligation to support passengers during disruptions, especially when delays extend for several hours or overnight.
According to the FCCPC, passengers must be provided with refreshments such as food and drinks after a certain waiting period, while those affected by overnight delays should be offered hotel accommodation and transportation between the airport and the hotel.
The agency also noted that passengers have the right to timely information regarding the cause of delays and expected departure time, urging airlines to improve communication and customer care.
The FCCPC, in a statement signed by its Director of Corporate Affairs, Mr Ondaje Ijagwu, said, “The rights of passengers during delays are clearly outlined, and airlines must comply accordingly”, warning that failure to do so could attract sanctions.
FCCPC advised affected passengers to report cases of neglect or refusal by airlines to provide these services, reaffirming its commitment to protecting consumer rights across the aviation sector.
