The First Bank of Nigeria (FBN) has announced that customers may experience delayed or declined transactions on its digital banking platforms due to a temporary service disruption.
In a statement issued on Thursday, the bank said the downtime is affecting transactions conducted via FirstMobile, FirstOnline, and USSD platforms, particularly those involving transfers to other banks.
“Please be informed that we are currently experiencing some downtime affecting transactions to other banks on FirstMobile, FirstOnline, and USSD platforms. Customers may therefore experience delayed or declined transactions,” the statement read.
FBN apologized for the inconvenience and assured customers that its technical team, working with partner service providers, is making efforts to restore normalcy as quickly as possible.
In the meantime, the bank advised customers to make use of alternative channels such as FirstMonie Wallet and debit cards for urgent transactions. For complaints or further enquiries, customers were directed to contact the bank’s customer care centre via phone or email.
The disruption comes just weeks after the Central Bank of Nigeria (CBN) directed all commercial banks, microfinance banks, mobile money operators, and other licensed payment service providers to fully migrate to the ISO 20022 messaging standard by October 31.
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